Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Downloading zip folder creates duplicate but empty folders
Hi,
When downloading a zip folder (via both the browser and Python SDK), the resulting folder contains both the correct sub-folders and files, but also a duplicate of the parent folder where al...
Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too deeuu!
Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to the email address you use for your profile on the Forum.
Check your inbox for my email when you get the chance and we'll take it from there. Thanks again and talk via email!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear that Philminh.
Can you let me know your device's OS and the version of the browser you use?
Also, does this happen for an app specific folder for you as well or for all of your folders?
On a side note, I think that those could be resource forks or extended attirbutes (these are hidden information normally). Could you check if you have enabled hidden files to show on your device?
Let me know what you find!
I'm using Ubuntu 16.04,
Chrome Version 78.0.3904.108
Firefox 70.0.1
Not app specific folder, but I also don't know if this happens with every folder.
Turning hidden files on/off doesn't end up changing the zip that gets downloaded.
I should note that unlike the poster above, in my case the duplicated lower case folder has some of the contents (so the total contents are split between the two folders).
To clarify:
FOLDER (correct)
--/ SUBFOLDER_1 (correct)
----/ FILE_1 (correct)
--/ SUBFOLDER_2 (missing FILE_2)
folder (shouldn't be here)
--/ subfolder_1 (shouldn't be here and has no children)
--/ subfolder_2 (shouldn't be here but has FILE_2)
----/ FILE_2
Notably, FILE_2 isn't all lower case
- Walter
Thank you so much for the additional details Philminh; they surely help paint a better picture of the matter at hand.
I'd really like to have a further look into this, if you don't mind me reaching out to your Dropbox email to work on this together that is, so just let me know!
On a side note, can you try another program to unzip the problematic file?Does the same thing occur?
Let me know what you find please and we'll take it from there.
I just tried with a windows 10 computer and its default zip extraction and it works (no duplication)
Sure you can reach me at my dropbox email.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
