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deeuu's avatar
deeuu
Explorer | Level 4
8 years ago
Solved

Downloading zip folder creates duplicate but empty folders

Hi,   When downloading a zip folder (via both the browser and Python SDK), the resulting folder contains both the correct sub-folders and files, but also a duplicate of the parent folder where al...
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  • Walter's avatar
    Walter
    8 years ago

    Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too deeuu! 

     

    Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to the email address you use for your profile on the Forum. 

     

    Check your inbox for my email when you get the chance and we'll take it from there. Thanks again and talk via email!

Philminh's avatar
Philminh
Explorer | Level 4
6 years ago

I just tried with a windows 10 computer and its default zip extraction and it works (no duplication)

Sure you can reach me at my dropbox email.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey Philminh, just following up here!

I've reached out to the email linked with your Community profile. Please just check your inbox when you have a moment and we can take it from there.

Thanks!

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