Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dragonballs's avatar
dragonballs
Explorer | Level 4
5 years ago

drop box has deleted all my download files in download folder on mac

drop box has deleted all my download files in download folder on mac

 

how can i restore the downloads that drop box has somewhat deleted and replaced with the folder name in finder "My files in dropbox" 

 

having only just decided to implement dropbox into my mac os workflow this is not a program i want to be become dependant using as the first hurdle has arisen problems i dont want to experiance again.

13 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just to check this on your end, you can see how much of your space you're using here.

     

    If you see that your account is full, you can use the steps in this article, to see the size of your files and calculate the size of your folders in Dropbox, to see which files take up your space.

     

    As for the issue you reached out for, can you reinstall the Dropbox app and then follow the steps here, to see if you can reset your desktop folders' location?

  • psalm32034's avatar
    psalm32034
    New member | Level 2
    2 years ago

    same thing happened with me!!! my downloads file is completely gone and after 30 mins of searching i still can't find it, it's not in the deleted files either and i had so much on that downloads folder and its no where to be found. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!