Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
4 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
Uitlander's avatar
Uitlander
Explorer | Level 3
3 years ago

I am also experiencing this problem.

I am also on Windows 10 (build 19045.3448). Whenever I launch the dropbox client it takes me to File Manager.

I have tried:

  •  Uninstalling the dropbox client, rebooting and reinstalling the dropbox client. The dropbox client takes me through the account login process and then exits. It does not appear in the system tray.
  • Using task manager to end the Dropbox client process. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.
  • Using task manager to end the Dropbox Service. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.

I need to access the client so that I can adjust my sync settings as my HDD is running out of space. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Uitlander, do you have any antivirus or security software running on your machine? Is this a company-managed device?

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    3 years ago

    I have McAfee running, which my employer provides and asks is used on any machine that I might use to handle work files. This is my personal device.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Is it possible to temporarily disable it or whitelist Dropbox on it, to see if that helps?

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    3 years ago

    Hannah I have tried disabling it, deleting and then reinstalling Dropbox, and then whitelisting Dropbox. The behaviour remains the same - there is no Dropbox icon in the system tray and when I launch Dropbox from the start menu it opens File Explorer.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Uitlander, sorry to jump in here, but could you send us a screenshot of your system tray so that we can have a visual too?

     

    Do you happen to be running any 3rd party apps that could be causing issues perhaps? Other than the antivirus I mean. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Uitlander wrote:

    ... there is no Dropbox icon in the system tray and when I launch Dropbox from the start menu it opens File Explorer.

    Have you clicked the up arrow ^ in your system tray to check the hidden icons?

     

     

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    3 years ago

    This is my system tray

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    3 years ago

    Yes. There is no dropbox  icon in the system tray. 

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