Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
4 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
celio3c's avatar
celio3c
New member | Level 2
3 years ago

i have the same problem, everything was fine until yesterday, today(12/07/2023) only opens if i go to the windows explorer and click on the  dropbox folder and it can't be pinned to the taskbar.

running windows 10 to the last update.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi celio3c, thanks for posting here! 

     

    Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too?

     

    Let me know more!

    • swright4's avatar
      swright4
      New member | Level 2
      2 years ago

      I am also having the same problem.  Started about 8 months ago.  Very frustrating.  First the icon disappeared after a short time and now after reinstalling and trying everything you have listed above, I never get the icon so can't update sync options. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey swright4 - sorry to hear you're still having issues with this.

         

        Could you clarify your device's OS version and let us know if you've tried the offline installer from this page directly? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Uitlander - sorry to jump in here, but I can see the Dropbox desktop app's icon in your system tray. It's the one with the red "3" showing. 

     

    Have you tried clicking on that?

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