Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
4 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi celio3c, thanks for posting here! 

 

Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too?

 

Let me know more!

swright4's avatar
swright4
New member | Level 2
2 years ago

I am also having the same problem.  Started about 8 months ago.  Very frustrating.  First the icon disappeared after a short time and now after reinstalling and trying everything you have listed above, I never get the icon so can't update sync options. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey swright4 - sorry to hear you're still having issues with this.

     

    Could you clarify your device's OS version and let us know if you've tried the offline installer from this page directly? 

    • Pookeyblow's avatar
      Pookeyblow
      Collaborator | Level 8
      2 years ago

      I have the same issue in macOS.

      Can't open the app. It only opens the folder. Can't right click on files to copy url. No Dropbox options when right clicking Dropbox files.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Pookeyblow. From what I understand, you’re not seeing the Dropbox icon in your menu bar and the desktop app isn’t running/syncing, correct? 

         

        If you open your Finder > Applications folder and double click on the Dropbox app from there, do you see the Dropbox icon again after a few seconds, along with the Dropbox options in your context menu?

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