We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
starlightof
2 years agoExplorer | Level 3
Dropbox is infinitely duplicating all the files in the folder
Video of the issue [removed shared link to prevent excess traffic]
This is solely a visual issue, the files themselves aren't actually created. As soon as I refresh the page, the files are gone...
Megan
Dropbox Community Moderator
2 years agoHey from me as well starlightof!
The fact that when you refresh your page the issue resolves itself for a few moments, and that changing the browsers helped some other members has me thinking this might be browser-related.
But no worries, we'll do the best to locate why this might be happening.
Chrome was a new install so I believe it should be the latest version, right? What about Firefox? Have you checked you're running its latest version?
As a last step, I'd suggest that you restore your browser to its default settings and try again. If none of these work, don't hesitate to let me know.
starlightof
2 years agoExplorer | Level 3
Chrome was a fresh install and I'm sure Firefox is all updated as well.
I still had this issue in the morning today, however I just tried to load all the videos forcefully and it seems like it fixes the issue when it finished downloading all the files. And, for some reason, after that it also started working just fine on Chrome. Seems like I can't replicate it anymore. Honestly, must be some kind of a Dropbox bug in my opinion, as I'm not the only one experiencing this same issue.
Thanks for your time and effort!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!