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pfahrun's avatar
pfahrun
New member | Level 2
2 months ago
Solved

Dropbox Paper images aren't loaded on the web

Device Thinkpad X1 Carbon 2016 Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version Chrome: Version 140.0.7339.185 (Offizieller Build) (64-Bit) Edg...
Dropbox Paper
Preview
windows
  • Hannah's avatar
    Hannah
    2 months ago

    Hey everyone, this issue appears to be resolved!

    Let us know if you're still having problems.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi pfahrun, thanks for bringing this to our attention.

How many Paper documents on your account are experiencing this behavior?

How did you add the images to those Paper documents?

This will help me to assist further!

  • antozanini's avatar
    antozanini
    New member | Level 2
    2 months ago

    This is the same error as reported here:
    https://www.dropboxforum.com/discussions/101001012/all-markdown-exports-of-paper-docs-no-longer-show-images/848241/replies/848276

    The problem is that the DNS A records for the attachments.dropboxusercontent.com domain (the domain the images link to) no longer exist. That causes issues with the image upload feature, too.

    Following for a solution, as this is a bug all Dropbox Paper users have...

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Thanks for the info, it might be worth looking at that thread to see if there's any update on this matter.

      • antozanini's avatar
        antozanini
        New member | Level 2
        2 months ago

        No updates, unfortunately...

        The issue is still there and affecting all Dropbox Paper users. Basically, we can no longer export images from Dropbox Paper documents (old and new ones) and the image upload feature is very buggy, too.

        Even if the DNS A record for the attachments.dropboxusercontent.com domain is restored, it will take a couple of days for propagation. Hope this is fixed soon by the team!

  • pfahrun's avatar
    pfahrun
    New member | Level 2
    2 months ago

    I can't tell you - I have hundreds of dropbox paper documents. I would say 80 to 90% of the documents I am opening are experiencing this problem. If this problem persists you deleted tons of my own intellectual property!

    Sorry to say this but it is pretty much like hundreds of your word files stored on you system and composed over years are suddenly unusable because all tables, graphics etc are deleted. Fixing this should be a an ultra high priority ticket!!! 

    That is how files look now!

     

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