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BenThrower's avatar
BenThrower
Explorer | Level 3
5 days ago

Dropbox previewer issue in MS Explorer Windows 11

hello, I'm using Dropbox 243.4.6956 and can only preview jpg and not pdf, docx, xlss which is, as we all know very frustrating. Please advise how I can sort it.
Preview
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

Hi BenThrower, thanks for contacting us.

Are you experiencing this when previewing files in Explorer, or via the Dropbox site directly?

What error, if any, are you getting when attempting to preview these files?

Any other info or screenshots would be helpful!

  • BenThrower's avatar
    BenThrower
    Explorer | Level 3
    2 days ago

    The issue isn't related to the browser-based previews its related to the files displayed on the desktop, which i need access too.  i need to see this on my local machine  

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 day ago

      Are the files marked as available offline on your desktop? 

      What error are you getting when attempting to preview the files?

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