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schmidjd's avatar
schmidjd
Explorer | Level 4
3 years ago
Solved

Dropbox Website Navigation Pane not showing all folders

I have had a Dropbox account for a while, and there are some files that I only store online and not locally to any of my devices.

 

I have one folder in particular named "Dropbox / _do not synch locally / E / Jon-Imaging / raw / Checked" which holds quite a few folders (292) where I have organized my photos. These typically have names like "2004-05-05_Enoshima", using the approximate date taken and the location.

 

However, when accessing Dropbox through your website (using Windows 10, Chrome browser) the "navigation pane" on the left does not show all the sub folders in the "Checked", but they do show up on the right (see image 1.jpg). Then, if I scroll down on the right to a sub folder that was below the cutoff and select it, that sub folder (only) now shows up in the "navigation pane" to the left... not all the sub folders show up, but just the ones shown before and the additional one I selected on the right. (see 2.png).

 

Any ideas why this is happening?

 

1.PNG2.PNG

Web
  • Walter's avatar
    Walter
    3 years ago

    Hey schmidjd, sorry to jump in here and thanks for your patience while we looked into this internally.

     

    We checked back with the team and confirmed that there's a limit to the items that can be shown in the left sidebar which is 250 items at the moment, but we're planning to make adjustments in the near future. 

     

    For now, you can try reducing the number of your top-level folders.

     

    I hope this helps clear things up!

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey schmidjd, thanks for your post.

     

    This could be expected due to the number of subfolders, but can you try and let me know if you see the same thing on other browsers as well? 

     

    Thanks in advance.

  • schmidjd's avatar
    schmidjd
    Explorer | Level 4
    3 years ago

    Hi Hannah,

    Yes, the same thing happens on both MS Edge and Firefox... see screenshots.

     

    MS EdgeFirefox

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey schmidjd, sorry to jump in here and thanks for your patience while we looked into this internally.

     

    We checked back with the team and confirmed that there's a limit to the items that can be shown in the left sidebar which is 250 items at the moment, but we're planning to make adjustments in the near future. 

     

    For now, you can try reducing the number of your top-level folders.

     

    I hope this helps clear things up!

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