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Forum Discussion
Emery S
3 years agoHelpful | Level 5
Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
76 Replies
Replies have been turned off for this discussion
- REFLEXX3 years agoExplorer | Level 3
Not working for me either. Half the time it loads an error page with a dart/bullseye
The other half the time it loads the main page but uploading just stalls out. - Sam DBX3 years ago
Community Manager
Hi everybody,
On November 28, 2023, from 5:00 PM (Pacific) until Nov 29, we had scheduled maintenance that limited Dropbox access for a short period. This should be completed now.
Can you let us know if you're still having issues?
Thanks,
Sam
- T_R3 years agoNew member | Level 2
Hi,
My company is still experiencing issues! Folder name changes are not updating for some, and so they are unable to access documents. Dropbox shows that the folder they are trying to access no longer exists (which it does, but just under a new name which is not updating for them). Others are being shown the loading square but the documents never load.
- Annie P3 years agoHelpful | Level 5
I am still having this issue today 11/30
- G1aHm3 years agoExplorer | Level 3
Hi, I just received a report from a user who has View access only, can't see the folders that they should be seeing. They have tried different web browsers but with the same result. A user who has edit access has double checked that the files are there, just not accessible for this particular view only user. View-only access "view" of files
- Koala-fied3 years agoExplorer | Level 4
Having the same issue as the others today as well on the website. File Explorer seems to work though.
- Megan3 years ago
Dropbox Community Moderator
Hi G1aHm, can your colleague contact Support directly, in order for us to be able to have a closer, more detailed looked into this?
If they have any issues doing that, we'd be happy to help!
Also Koala-fied, have you tried clearing the cache on your browser, to see if this helps at all?
Let me know!
- Koala-fied3 years agoExplorer | Level 4
Yes, that cache has been cleared.
- Megan3 years ago
Dropbox Community Moderator
Hi Koala-fied, which browser do you notice this behavior on?
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