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Every time I use a download link for a large file, I get "site unavailable" error.
Been having this issue for years now and every time I get sent a dropbox link for a large file (+5GB) I dread it because I know I can't simply click it and go work on something else and come back toa...
Hi Megan thanks for the reply. This is an issue that occurs regularly when downloading a single large file from a single shared download link from a client. I am not using the dropbox app. I am either inside the latest version of Firefox or Chrome. I experience the issue while uaing both. I'm on the latest version of windows. I'm on a high speed fiber connection (LAN) and have no issues downloading large files from Google Drive or WeTransfer or IceDrive etc..
This is a Dropbox problem that has existed for years.
And the worst part is...it will download 80% of the file and then stall out so not only do I not have a file but an hour of time or more wasted as well because you can never be confident it will finish.
Please note*
the article you linked about the dev console of my browser goes to a page that doesn't exist anymore.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey gthomascraig, thanks for the added info!
I reinstated the link in my initial response, can you try again?
Also, I'd love to have a visual of what you mentioned. Can you grab a screenshot of the error message when you see it, and send it over to me? You can click the camera-like icon in order to attach it here.🤓
Sure.
This time the client sent me a folder of files. But the error is the same.
Tried Resuming.... -But instantly fails again. As if the link is no longer active.
This is typical with both single file download links and folders. Any big files will nearly finish and then crash.
second attempt....same result. This time only 6GB was downloaded before failing.
As you can see the WAV files download no problem.
*these are downloading to an Samsung T9 SSD Formatted as NTFS with 145GB of free space on Windows 11 latest version and Chrome latest version.- Nancy
Hi from me too, gthomascraig. I know you’ve already tried a bunch of troubleshooting steps, but can you also test this via an incognito window on your current browser?
Are you experiencing the exact same behavior there, as well?
This may help us isolate the issue a bit more and investigate further.
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