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Michael 103673's avatar
Michael 103673
Helpful | Level 6
3 years ago
Solved

Excel Preview Garbles Data on the Dropbox mobile app

Numbers in cells overrun into adjacent cells. No longer see a button to open file.
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  • Michael 103673's avatar
    Michael 103673
    2 years ago

    I started from scratch and created an entirely new Excel file. I have no idea what was going on with the previous version of the file, but the new one now displays properly in Dropbox, the same as it looks within Excel, with no overlapping text from one cell to the next.

     

    So, I suppose that solves my issue.

     

    Thanks for all the assistance. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Michael 103673, the preview feature in the Dropbox mobile app isn't 100% accurate for all files, and could result in some visual issues.

 

Does the file preview normally in the Excel mobile app?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, Michael 103673. If you preview your files on a computer instead and on your web account, does the issue persist?

    • Michael 103673's avatar
      Michael 103673
      Helpful | Level 6
      2 years ago

      Using Mac displays properly in Finder window. With browser to display on web, it garbles just like it does in iOS and iPadOS as shown here from screenshot on web.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot, Michael; appreciate that.

         

        Does another browser, or even incognito window, make a difference? 

         

        Also, is this something that started happening just recently for all your Excel files, or has it always been like this more or less?

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