Forum Discussion

matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

File download from Dropbox Backup does not work

After finding an audio file in my dropbox backup (online) I tried to download it to my local drive....click on download button...NOTHING HAPPENS?

 

Am I doing something wrong?

 

13 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I see, thanks for checking!

     

    In that case, can we send you an email, so we can look further into this?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, just sent you the email!

     

    I'll see you there! 

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