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tom-b's avatar
tom-b
Explorer | Level 4
3 months ago
Solved

Getting a blank page when trying to export my passwords on the website

I want to export my passwords. When I follow the instructions (How to use Dropbox Passwords - Dropbox Help), I get basically a blank page: As you can see, there is no "Preferences".  If I s...
Export
Web
  • Walter's avatar
    Walter
    3 months ago

    Thanks for giving this a go for me tom-b - much appreciated.

    I took a look at our system and I can see that you've already contacted our support team about this. I can also see that your case was sent to our experts for review so I'd recommend waiting for an update from them on your ticket as they'll be better equipped to assist further at this point. 

    Let me know if you have anything else to add or ask in the meantime. 

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi there tom-b - sorry to hear you're having issues with this.

Can you please let me know if you get the same results after clearing your browser's cache and/or on another browser?

Thanks! 

tom-b's avatar
tom-b
Explorer | Level 4
3 months ago

It is the same on Chrome, Edge, Firefox (the latter two were fresh, never been there before).  I just now started fresh with Chrome (logged onto machine as a new user) and the same page displays.  I tried Firefox on Linux too, but I can't get the extension to load, it looks like it tries to download, but the load does not work.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for giving this a go for me tom-b - much appreciated.

    I took a look at our system and I can see that you've already contacted our support team about this. I can also see that your case was sent to our experts for review so I'd recommend waiting for an update from them on your ticket as they'll be better equipped to assist further at this point. 

    Let me know if you have anything else to add or ask in the meantime. 

     

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