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CHCLS's avatar
CHCLS
New member | Level 2
3 years ago
Solved

Getting an error (5XX) on the website

Hello DropBox,

 

Currently receiving Error (5XX). How long does it generally take to resolve this?

 

Thank you! 

Error Messages
Web

112 Replies

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  • J and the J's avatar
    J and the J
    New member | Level 2
    3 years ago

    Hi there

     

    I tried a few times to login to Dropbox, but I keep receiving an error message: "Error 5xx". I also tried with my phone and can't access at all. Does anyone know what that could cause? 

  • CMPce's avatar
    CMPce
    New member | Level 2
    3 years ago

    I am trying to log in through my web browser (Chrome) on a Mac and keep getting this error: 

     

    Error (5xx)

    Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

     

    Any ideas how to resolve this? Another coworker is having the same issues on a PC. Is this on our end, or Dropbox? When I check https://status.dropbox.com/, everything looks ok.

  • catWithoutAnUmbrella's avatar
    catWithoutAnUmbrella
    New member | Level 2
    3 years ago

    same here, really cute error, but now I cannot search my documents, which would be urgent. How long this might take?

     

  • MHowe's avatar
    MHowe
    New member | Level 2
    3 years ago

    Anyone seeing this same issue? can't get dropbox to open. Fails.

     

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