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XxDarkus101Xx's avatar
XxDarkus101Xx
Explorer | Level 3
8 months ago

Getting an error when trying to preview videos on the website

I am trying to watch my videos on dropbox but for some reason, when I go to my folders, I am viewing in Large Grid and I see mp4 * 0:00. I double click it and it says ".mp4 files are supported but so...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi there, XxDarkus101Xx, and thanks for posting here.

Currently, our platforms are experiencing some issues which are causing this.

If you'd like to know more and get updates on the status of the issue, you can take a look here.

Sorry for the inconvenience!

Dontee332's avatar
Dontee332
Helpful | Level 6
8 months ago

Hannah do you mean the status page that has a very vague message and hasn't been updated in hours?

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