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ollie123_'s avatar
ollie123_
New member | Level 1
10 months ago

Halfway through download cuts out and says network connection error

When trying to DL an MP4 file 6GB, it will cut out and say network connection error, my internet connection is fine and I have never had an issue like this before, the download will reach around 3Gb ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey ollie123_ - sorry to hear you're having issues with this.

Could you clear your browser's cache and/or try another browser and let me know if you get the same results?

If you do, I'd appreciate a screenshot of the error you're getting as well.

Thanks!

ollie123_'s avatar
ollie123_
New member | Level 1
9 months ago

Hi,

I've cleared my cache and tried on separate browsers but still get same error. Will attach screenshot.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi ollie123_, is this a shared link that you have access to, or is the file on your own Dropbox account?

    If the former, are you able to add the shared link to your account to then download it through the Dropbox desktop application if you have enough quota available?

    • ollie123_'s avatar
      ollie123_
      New member | Level 1
      9 months ago

      This is a shared link, but I don't have enough quota to add to my account

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Thanks for the info, in general, we can only recommend trying again to download the file, or see if the user can send you the file directly via Dropbox Transfer so you can download it from there.

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