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safalik's avatar
safalik
Helpful | Level 5
5 years ago
Solved

Download cancelled - The network connection was lost

Hi All,

 

When I try to download individual files from a shared folder, those larger than 700MB get cancelled on Safari, Chrome and Firefox a few seconds before the download would get finished.

I have tried restarting my MacBook Pro, Incognito mode, deleting Cache and none have been helpful.

 

Please help.

 

Best,

 

S K

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  • safalik's avatar
    safalik
    5 years ago

    Walter

    I could finally solve the download problem, not in a very straight forward manner but unfortunately without any hints from Dropbox support team which was not so nice!

    I simply downloaded the app for Mac and Sync'ed the folder... there was some hiccups but it somehow did the job!

    It's mention worthy that the app is not the best of what you may come across and not user friendly from my humble opinion.

    Best

    S K

     

9 Replies

Replies have been turned off for this discussion
  • Yuikol's avatar
    Yuikol
    Experienced | Level 12
    5 years ago

    How much free space does your Mac locally have?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey there safalik, thanks for joining the Community and sorry to hear you're having issues with downloading files from our website. 

    If you made sure that you have enough hard drive space as Yuikol suggested, can you please try an incognito window with no plugins or extensions running and let me know if you get the same results? 

    Thanks a bunch!
  • safalik's avatar
    safalik
    Helpful | Level 5
    5 years ago

    Thanks for your reply... I have plenty of HDD free space.

  • safalik's avatar
    safalik
    Helpful | Level 5
    5 years ago

    Thanks @Walter I just tried again, didn't work as well.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Do you happen to have any antivirus/security program or firewall that could be causing this safalik?
  • safalik's avatar
    safalik
    Helpful | Level 5
    5 years ago

    Thanks @Walter.

     

    No I don't... I downloaded files from the same folder which are smaller than 700MBs, This problem is for larger files.

  • safalik's avatar
    safalik
    Helpful | Level 5
    5 years ago

    Walter

    I could finally solve the download problem, not in a very straight forward manner but unfortunately without any hints from Dropbox support team which was not so nice!

    I simply downloaded the app for Mac and Sync'ed the folder... there was some hiccups but it somehow did the job!

    It's mention worthy that the app is not the best of what you may come across and not user friendly from my humble opinion.

    Best

    S K

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Glad to hear you're back up and running safalik - thank you for your feedback too. 

    If you ever come up with any Dropbox questions in the future, feel free to give us a nudge!
  • shark14's avatar
    shark14
    New member | Level 2
    2 years ago

    Dropbox is absolute trash. I dont understand why people still use it. Im having this issue as well

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