Forum Discussion

Mamadoll's avatar
Mamadoll
New member | Level 2
12 months ago

I cannot open my own files it has a box icon on it. What can I do?

I cannot open my own files it has a box simbal on it. What do i do??????

Folders
Preview

1 Reply

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Mamadoll, let's look into this together!

    I'm assuming you're trying to open your content using our desktop app, right? If not, feel free to clarify. 

    Do you get any specific errors on your end when trying to preview your files?

    As for the box icon that you see next to your files, can you send me a screenshot in order for me to have visual of how it looks like?

    Keep me posted! 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!