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Mamadoll's avatar
Mamadoll
New member | Level 2
7 months ago

I cannot open my own files it has a box icon on it. What can I do?

I cannot open my own files it has a box simbal on it. What do i do??????

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1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Mamadoll, let's look into this together!

    I'm assuming you're trying to open your content using our desktop app, right? If not, feel free to clarify. 

    Do you get any specific errors on your end when trying to preview your files?

    As for the box icon that you see next to your files, can you send me a screenshot in order for me to have visual of how it looks like?

    Keep me posted! 

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