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genshinimpactwhey's avatar
genshinimpactwhey
New member | Level 1
10 months ago

I cannot view video files in their entirety on the Dropbox mobile app

i recorded clips on my pc and converted them into mp4 format to be able to save them on my phone. i moves all the clips into my dropbox via computer and all the videos played fine. when i look at the...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for bringing this to our attention, genshinimpactwhey.

Do the files preview correctly when you go to your account on dropbox.com?

How large are the video files in size?

Have you tried uninstalling and reinstalling the Dropbox app, to see if that helps?

Let me know and we'll go from there.

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