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Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

I can't download a 195GB video file; it won't complete past +/-25GB on the web/desktop app. Why?

Hi Dropbox community,  I am trying to download a single 195GB Prores422 .mov video file from my dropbox. I can not seem to be able to download more than +/- 25GB at a time. This seems to be true fo...
desktop
Download
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the extra info and the screenshot! Can you clarify what’s your Dropbox app’s syncing status at the moment?

Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

Hi Nancy, 

It just says Syncing with estimated time changing between 8-9 hours. Its been Syncing for the last 3 days. I just hope dropbox has not currupted the actual file. Assuming its taking this long because of the checksums of some kind that are running in the background. 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Juergen123, I hope it's okay for me to jump in here.

    Regarding the desktop app and just to make sure I have this right, is this video currently saved in your Dropbox account and trying to sync down to your computer?

    If so, does syncing get completely stuck? Can you follow these steps and let us know if they help in that case?

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi Juergen123​ and welcome to the Dropbox Community. Just checking in to see if you managed to get your syncing issue sorted using the steps provided by Hannah​ ?

    If you’re still having trouble or if there’s anything else we can help with, feel free to let us know... we’re here to help!

    T 😺 (Dropbox Community Manager)

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