Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

I can't download a 195GB video file; it won't complete past +/-25GB on the web/desktop app. Why?

Hi Dropbox community,  I am trying to download a single 195GB Prores422 .mov video file from my dropbox. I can not seem to be able to download more than +/- 25GB at a time. This seems to be true fo...
desktop
Download
Web
Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

Hi Nancy, 

It just says Syncing with estimated time changing between 8-9 hours. Its been Syncing for the last 3 days. I just hope dropbox has not currupted the actual file. Assuming its taking this long because of the checksums of some kind that are running in the background. 

 

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
6 months ago

Hi Juergen123​ and welcome to the Dropbox Community. Just checking in to see if you managed to get your syncing issue sorted using the steps provided by Hannah​ ?

If you’re still having trouble or if there’s anything else we can help with, feel free to let us know... we’re here to help!

T 😺 (Dropbox Community Manager)

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!