Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

I can't download a 195GB video file; it won't complete past +/-25GB on the web/desktop app. Why?

Hi Dropbox community,  I am trying to download a single 195GB Prores422 .mov video file from my dropbox. I can not seem to be able to download more than +/- 25GB at a time. This seems to be true fo...
desktop
Download
Web
Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

Hi all, 

Unfortunately there has been no luck on my side.

I tried fixing my hard links and it did not work. Since the update on dropbox things seem very difficult moving big files with dropbox. Ive tried downloading at a studio with a 1gbps fibre connection and still did not work. Ive tried downloading it via the browser now and the application itself. on multiple machines. 

Im kinda losing hope that I can not get my data off dropbox which is very sad and very concerning. Is there a dropbox IT technician I can speak too? This seems like it needs to be addressed with a technical expert. 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Juergen123, sorry to hear the same issue persists. 

    When saying that you’ve been having issues with this since the Dropbox update, can you clarify which update you’re referring to exactly? From your screenshot, it looks like you’re using a Mac device (please correct me, if I’m wrong), so do you mean the Dropbox on File Provider update?

    We’d like to gather as much info on this as possible and investigate further.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!