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Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

I can't download a 195GB video file; it won't complete past +/-25GB on the web/desktop app. Why?

Hi Dropbox community,  I am trying to download a single 195GB Prores422 .mov video file from my dropbox. I can not seem to be able to download more than +/- 25GB at a time. This seems to be true fo...
desktop
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Vojtechs's avatar
Vojtechs
Explorer | Level 3
6 months ago

I'm having the same problem. The file download stops after exactly 60 minutes through every browser. The file doesn't download completely.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Juergen123​ - did you try copying or moving the file to your account's top level?

    As for you Vojtechs​ - could you clarify the exact size of the file you're trying to download and if you've tried the Dropbox desktop app instead? 

    • Vojtechs's avatar
      Vojtechs
      Explorer | Level 3
      6 months ago

      It is a transfer from the sender of 86 GB and always after exactly 60 minutes the download ends. and the file is not complete.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        HI Vojtechs, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

        Are you able to download the transfer from a different network connection entirely?

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