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I can't view Excel and Word files on my Android mobile app when offline.
When I am offline, I can read all my files in a directory with the option to read offline, but not the .xlx and .docx documents. How do I fix that?
The Support team found the problem. I simply removed in the option Application default of Dropbox the Excel application.
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On a Samsung S23 when i try to read an Excel file in a Dropbox directory and I dont have access to Internet it give me a message, Connection to Dropbox impossible. In the same directory a .txt file is open easily. I have a Personnal Dropbox Plus. I also have Microsoft 365 active on my cell phone.
- Hannah
Dropbox Community Moderator
Hey Marcel3, sorry to see that you're having this issue.
Let's see what we can find out about this.
Where are you having this issue? Is it with the local Dropbox folder on your computer or the mobile app?
In either case, what is your OS version and Dropbox app version?
Also, what exactly do you see when you're trying to view the files? Are you getting any error messages?
Let me know and we'll go from there.
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