We’re Still Here to Help (Even Over the Holidays!) - find out more here.
"File is stored in an incompatible server location" error when opening Office files on Android
Device: Xiaomi 12T Operating System/Browser (if using the web) Android Dropbox App Version/Browser Version Dropbox 442.2.2 Question or Issue A few days ago I couldn't open any excel or word file from Dropbox, like I did before. Dropbox shows this message: "example.xlsx is stored in an incompatible server location". How can I fix this problem? Why is happening this?
Getting an error when opening files through Dropbox online folders
HI, for the past weeks I have tried to open microsoft office files directly from dropbox online folders but throws and error message. Hpwever if someone shared the link I can open it. I have tried all steps suggested by help center but still cannot find a solution, neither me nor my family memebers
Page isn't loading when opening a file in "Excel for the web" on Safari
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads: Can anyone help? I've restarted my computer and installed any updates. Many thanks.
I can't always open my MS Word files via the desktop app and I receive an error.
I used to double-click on any Word Docx when stored in DropBox and it would open, but lately, it won't open and an error message pops up... it is not consistent. Sometimes it opens and sometimes it does not. The error message says it is a MS Word problem, but when I spoke to MS, they said it is a DropBox problem since I have no problem working on Word files if they are out of DropBox. As a workaround - I can drag a file outside of DropBox and then it would open.
When opening a Word doc on the web, its original font appears in bold.
My office shares and edits unlinked docs and I'm then responsible for accepting the edits and uploading the final doc to Dropbox. Recently, I've been unable to upload the doc with it keeping its formatting and fonts. It will be formatted correctly on my OS desktop but when I save it and upload it, the fonts in the preview are bold. When I then go to open it in word for the web, I get this error: If I choose to open it in reader view, it reverts back to the correct formatting. I have checked and the font is in my font book and have no clue what could be causing this. formatting on my desktop app Formatting after uploading and opening in preview Formatting after opening as read only in word for web Thanks in advance for any guidance.
''Sorry, something went wrong" error when trying to open Excel file in Dropbox on Android tablet
suddenly I can't open it with error, ''Sorry, something went wrong". Internet connection is fine, dropbox and excel apps has latest version. Sometimes I can open the files but many times failed it. Why? what should I do? My device is android tablet, I bought it in 2023.Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to
I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are only visible on the website and not when the file is opened via the desktop app. However, my issue is that now the docx file does not open in the Dropbox website viewer, and I can only see the comments, but not which line they are referring to. The page just says '.docx files are supported but something went wrong'. When I download the file or open it in Word for the web, I cannot see any of the comments. Is there any solution to this?
