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Forum Discussion
WOPI Version of .xlsm files opening in Desktop App. Why is this happening?
Hello,
With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm files, no one else in our organization has this issue. According to ChatGPT, the file(s) and not corrupted and it is not a Microsoft issue. All xlsm files for this user are offline files. I employed autoruns and unchecked some Dropbox extensions to force open xlsm files as 'local' files without Dropbox trying to open the WOPI version, which is unusable. We have thousands xlsm files we use daily, and cannot nor should have to copy each file over to this users' desktop and copy them back to the desktop app as that is a huge waste of time. I'm confused why he is the only user that is impacted this way and hoping someone can provide some solutions so this user can use xlsm files in the desktop just like the rest of us.
Thank you in advanced.
3 Replies
- Megan
Dropbox Community Moderator
Hey hshupe16, let's jump right into this!
Does this only happen when the user is trying to open .xlsm files? Do you notice the same behavior with other files too?
I'd love to know an estimate as to when this started happening.
You also mentioned that the files are offline. Do you mean they're available offline, or online only, and if so have you tried changing their status to see if you notice any difference?
Lastly, you mentioned you've reached out to our Support team. Can you share your ticket number reference with me, in order to locate it on our system?
Keep me posted, and we'll take it from there!
Here is my ticking reference Ticket #24999726
This started happening Friday but with ChatGPT I was able to solve it my turning off the extension to excel for this user as all xlsm files are offline not online-only. Is this a permeant fix I am not sure but now for this user xlsm files open with ease in the desktop app.
- Walter
Thanks for the ticket ID hshupe16 - I was able to locate it in our system and pass your comments on so that we can have all the relevant information under one place.
Apart from that, I'm glad to hear you managed to sort it out in the end and thanks for keeping us in the loop too!
