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hshupe16's avatar
hshupe16
Helpful | Level 6
2 months ago

WOPI Version of .xlsm files opening in Desktop App. Why is this happening?

Hello, With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm...
desktop
Microsoft
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hshupe16's avatar
hshupe16
Helpful | Level 6
2 months ago

Here is my ticking reference Ticket #24999726

This started happening Friday but with ChatGPT I was able to solve it my turning off the extension to excel for this user as all xlsm files are offline not online-only. Is this a permeant fix I am not sure but now for this user xlsm files open with ease in the desktop app. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for the ticket ID hshupe16 -  I was able to locate it in our system and pass your comments on so that we can have all the relevant information under one place.

Apart from that, I'm glad to hear you managed to sort it out in the end and thanks for keeping us in the loop too!

 

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