Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

hshupe16's avatar
hshupe16
Helpful | Level 6
8 months ago
Solved

WOPI Version of .xlsm files opening in Desktop App. Why is this happening?

Hello, With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm...
desktop
Preview
  • Matt_001's avatar
    Matt_001
    5 months ago

    Hi Jon,

    Thank you for writing this, we were able to find a solution to the almost exact issue. For anyone that runs into this issue, "Dropbox for Teams" can be found using the instructions below:

    1. Open New Excel
    2. Click Account in the bottom left corner
    3. Located Connected Services in the bottom left section
    4. Remove Dropbox for Teams
Jon_DFH's avatar
Jon_DFH
Helpful | Level 5
7 months ago

Double clicking on the file through the Dropbox folder. We have our files set to online-only by default. I set ever PC up exactly the same and this is the first time I've ever seen this error.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Could you try marking the file as available offline/local to see if there are any changes when opening the file?

    If you believe you enabled co-authoring, have you tried disabling it to see if this helps?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!