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hshupe16's avatar
hshupe16
Helpful | Level 6
2 months ago

WOPI Version of .xlsm files opening in Desktop App. Why is this happening?

Hello, With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm...
desktop
Microsoft
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey hshupe16, let's jump right into this! 

Does this only happen when the user is trying to open .xlsm files? Do you notice the same behavior with other files too? 

I'd love to know an estimate as to when this started happening. 

You also mentioned that the files are offline. Do you mean they're available offline, or online only, and if so have you tried changing their status to see if you notice any difference? 

Lastly, you mentioned you've reached out to our Support team. Can you share your ticket number reference with me, in order to locate it on our system? 

Keep me posted, and we'll take it from there!

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