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hshupe16's avatar
hshupe16
Helpful | Level 6
8 months ago
Solved

WOPI Version of .xlsm files opening in Desktop App. Why is this happening?

Hello, With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm...
desktop
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  • Matt_001's avatar
    Matt_001
    5 months ago

    Hi Jon,

    Thank you for writing this, we were able to find a solution to the almost exact issue. For anyone that runs into this issue, "Dropbox for Teams" can be found using the instructions below:

    1. Open New Excel
    2. Click Account in the bottom left corner
    3. Located Connected Services in the bottom left section
    4. Remove Dropbox for Teams
Jon_DFH's avatar
Jon_DFH
Helpful | Level 5
7 months ago

We did try marking as local with the same error message. I have not changed anything on the admin side, so as far as I know co-authoring was never turned on.

I just went ahead and set all the Microsoft apps to "block" though as a precaution. Is there anything local for this user I need to do to disable co-authoring?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    There shouldn't be any local options, as co-authoring is disabled from the admin console, which would disable it for the whole team.

    • Jon_DFH's avatar
      Jon_DFH
      Helpful | Level 5
      7 months ago

      Looks like at some point "Dropbox for Teams" was added as a connected service in Office 365. Not sure why. Removing that looks like it solved the issue. Doesn't sound like whatever that service is works properly.

      • Matt_001's avatar
        Matt_001
        New member | Level 2
        5 months ago

        Hi Jon,

        Thank you for writing this, we were able to find a solution to the almost exact issue. For anyone that runs into this issue, "Dropbox for Teams" can be found using the instructions below:

        1. Open New Excel
        2. Click Account in the bottom left corner
        3. Located Connected Services in the bottom left section
        4. Remove Dropbox for Teams

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