Page isn't loading when opening a file in "Excel for the web" on Safari

Hey Vetsiplops, thanks for bringing this to our attention.

Really helpful screenshot, too.

Can you try to open the same files from a different browser like Google Chrome or Firefox, to see if you get a different behavior?

Let me know what you find!

Hi Hannah.

Thanks so much for responding!  I've downloaded google chrome onto my laptop and it seems to open fine in that, but this isn't really a solution for me.  

I'd much rather remove chrome and continue using safari, as it seems a bit ridiculous to have a different web browser just to make my dropbox documents work.  Do you know whether this is a temporary issue, or something that can be fixed?  Surely I'm not the only dropbox person trying to open excel files on an Apple product?

Many thanks for your help.

Hey Vetsiplops - did you make sure that this is not caused by a plugin or an extension by testing it out on a private browsing window of Safari?

Also, are you running the most up to date version of your web browser(s)? 

Hi Walter.  

I have checked that there are no outstanding updates, so I'm pretty sure I'm running the most up to date version of safari.

I looked up how to open a private window in safari and tried and got the same problem as originally, but here's a screen shot incase that's helpful:

Thanks again for your help.

Thanks for the screenshot and the additional information too Vetsiplops 

I'm not sure if that would make a change, but have you tried disconnecting the Excel for web integration from your account's connected apps tab and re-connecting it anew?

Hi Walter.

I've tried going into the connected apps tab, but can't see a disconnect and reconnect option.  

Am I in the right place?

(if it's easier to talk to me I'm on [Removed as per Community Guidelines])

HI Vetsiplops, on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

Hi Vetsiplops,

I have a similar issue, have you been able to fix it following on the microsoft office online disconnect? 

Thx

Hey htamm -  sorry to hear about this. Could you elaborate on the issue you're having so that we can assist further? Have you tried any troubleshooting steps so far? 

Thx Walter - i've tried everything for the past few days, just did the msft online office disconnect, but still excel loading in a doom loop