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Vetsiplops's avatar
Vetsiplops
New member | Level 1
11 months ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
Microsoft Office
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Web
Vetsiplops's avatar
Vetsiplops
New member | Level 1
11 months ago

Hi Walter.

I've tried going into the connected apps tab, but can't see a disconnect and reconnect option.  

Am I in the right place?

(if it's easier to talk to me I'm on [Removed as per Community Guidelines])

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

HI Vetsiplops, on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

  • htamm's avatar
    htamm
    New member | Level 1
    11 months ago

    Hi Vetsiplops,

    I have a similar issue, have you been able to fix it following on the microsoft office online disconnect? 

    Thx

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey htamm -  sorry to hear about this. Could you elaborate on the issue you're having so that we can assist further? Have you tried any troubleshooting steps so far? 

      • htamm's avatar
        htamm
        New member | Level 1
        11 months ago

        Thx Walter - i've tried everything for the past few days, just did the msft online office disconnect, but still excel loading in a doom loop

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