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Vetsiplops's avatar
Vetsiplops
New member | Level 1
10 months ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
Microsoft Office
View
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

HI Vetsiplops, on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

htamm's avatar
htamm
New member | Level 1
10 months ago

Hi Vetsiplops,

I have a similar issue, have you been able to fix it following on the microsoft office online disconnect? 

Thx

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey htamm -  sorry to hear about this. Could you elaborate on the issue you're having so that we can assist further? Have you tried any troubleshooting steps so far? 

    • htamm's avatar
      htamm
      New member | Level 1
      10 months ago

      Thx Walter - i've tried everything for the past few days, just did the msft online office disconnect, but still excel loading in a doom loop

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Which web browsers have you tried so far htamm? 

        If you get the same results on an incognito window with no extensions or plugins running, could you send us a screenshot of the error (loop) so that we can have a visual too? 

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