Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Vetsiplops's avatar
Vetsiplops
New member | Level 1
3 months ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
Microsoft Office
View
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the screenshot and the additional information too Vetsiplops 

I'm not sure if that would make a change, but have you tried disconnecting the Excel for web integration from your account's connected apps tab and re-connecting it anew?

Vetsiplops's avatar
Vetsiplops
New member | Level 1
3 months ago

Hi Walter.

I've tried going into the connected apps tab, but can't see a disconnect and reconnect option.  

Am I in the right place?

(if it's easier to talk to me I'm on [Removed as per Community Guidelines])

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    HI Vetsiplops, on that page in the section labelled 'View Dropbox content', do you see any of the Microsoft apps in order to disconnect them, like in this image below?

    • htamm's avatar
      htamm
      New member | Level 1
      2 months ago

      Hi Vetsiplops,

      I have a similar issue, have you been able to fix it following on the microsoft office online disconnect? 

      Thx

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey htamm -  sorry to hear about this. Could you elaborate on the issue you're having so that we can assist further? Have you tried any troubleshooting steps so far? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!