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Vetsiplops's avatar
Vetsiplops
New member | Level 1
10 months ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Vetsiplops, thanks for bringing this to our attention.

Really helpful screenshot, too.

Can you try to open the same files from a different browser like Google Chrome or Firefox, to see if you get a different behavior?

Let me know what you find!

 

  • Vetsiplops's avatar
    Vetsiplops
    New member | Level 1
    10 months ago

    Hi Hannah.

    Thanks so much for responding!  I've downloaded google chrome onto my laptop and it seems to open fine in that, but this isn't really a solution for me.  

    I'd much rather remove chrome and continue using safari, as it seems a bit ridiculous to have a different web browser just to make my dropbox documents work.  Do you know whether this is a temporary issue, or something that can be fixed?  Surely I'm not the only dropbox person trying to open excel files on an Apple product?

     

    Many thanks for your help.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Vetsiplops - did you make sure that this is not caused by a plugin or an extension by testing it out on a private browsing window of Safari?

      Also, are you running the most up to date version of your web browser(s)? 

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