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Marcel3's avatar
Marcel3
Helpful | Level 5
3 months ago
Solved

I can't view Excel and Word files on my Android mobile app when offline.

When I am offline, I can read all my files in a directory with the option to read offline, but not the .xlx and .docx documents. How do I fix that?

Microsoft Office
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  • Marcel3's avatar
    Marcel3
    3 months ago

    The Support team found the problem. I simply removed in the option Application default of Dropbox the Excel application.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi Marcel3, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • Marcel3's avatar
    Marcel3
    Helpful | Level 5
    3 months ago

    The Support team found the problem. I simply removed in the option Application default of Dropbox the Excel application.

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