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FrankPosa's avatar
FrankPosa
Explorer | Level 3
2 years ago

I see a box next to my photos on my computer and I can no longer open them.

I have used Dropbox to save my photos from my phone and have access to them on my computer. Suddenly I've noticed that I do not have access to all my photos on my computer. I see them, but they have ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey FrankPosa, welcome aboard our Community. 

 

If the photos have been added to your mobile app with no issues and you’re not close to maxing out your account’s quota, I don’t believe you’d need to upgrade, but we’ll need more info to check this further. 

 

Can you send me a screenshot of the box you describe? 

 

Are you seeing your photos normally, if you visit www.dropbox.com? 

 

Let me know when you have more details.

  • FrankPosa's avatar
    FrankPosa
    Explorer | Level 3
    2 years ago

    I can see the photos in Dropbox, but I cannot access them. I can't open the file, nor can I copy or move the file. I see it and it looks OK, but I can't do anything with it. I am trying to copy my Dropbox files to an internal directory and it won't copy. I tried to open the file to see what the photo was and it won't open.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      FrankPosa, to look into this further, I’ll need a visual of what you see on your computer exactly when trying to open the photos. 

       

      You can attach your screenshot here by clicking on the button below: 

       

      • FrankPosa's avatar
        FrankPosa
        Explorer | Level 3
        2 years ago

        I upgraded to a costlier version. Had to wait a day for Dropbox to accepts the money. Now it works again. Not sure why it worked for many years without paying the upgrade price, but I don't want to lose my photos, so I paid. Unhappy, but accepting the facts.

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