Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SCTheatre's avatar
SCTheatre
New member | Level 2
19 days ago
Solved

I shared a video with someone else, but they can only preview the first two hours.

Device (Acer Nitro 5) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) Syncing Status ("Up to date") Question or Issue I linked a l...
Preview
Share
Shared Links
Videos
View
  • Nancy's avatar
    Nancy
    19 days ago

    Hi from me as well, SCTheatre!

    If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account).  

    Those limitations depend on your current plan, as mentioned in this Help Center article.

    Let me know, if you need more help though.

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
19 days ago

Welcome to the community SCTheatre​, lets see if we can unravel this mystery.

For starters, which Dropbox plan are you currently on? (Basic, Plus, etc)

  • SCTheatre's avatar
    SCTheatre
    New member | Level 2
    18 days ago

    I'm on Pro.  After being pointed to a Help Center article, I see videos can only run for 2 hours.  Looks like I'll have to break the video apart to share via linking.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!