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SCTheatre's avatar
SCTheatre
New member | Level 2
2 months ago
Solved

I shared a video with someone else, but they can only preview the first two hours.

Device (Acer Nitro 5) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) Syncing Status ("Up to date") Question or Issue I linked a l...
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  • Nancy's avatar
    Nancy
    2 months ago

    Hi from me as well, SCTheatre!

    If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account).  

    Those limitations depend on your current plan, as mentioned in this Help Center article.

    Let me know, if you need more help though.

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
2 months ago

Welcome to the community SCTheatre​, lets see if we can unravel this mystery.

For starters, which Dropbox plan are you currently on? (Basic, Plus, etc)

  • SCTheatre's avatar
    SCTheatre
    New member | Level 2
    2 months ago

    I'm on Pro.  After being pointed to a Help Center article, I see videos can only run for 2 hours.  Looks like I'll have to break the video apart to share via linking.

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