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SCTheatre's avatar
SCTheatre
New member | Level 2
2 months ago
Solved

I shared a video with someone else, but they can only preview the first two hours.

Device (Acer Nitro 5) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) Syncing Status ("Up to date") Question or Issue I linked a l...
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  • Nancy's avatar
    Nancy
    2 months ago

    Hi from me as well, SCTheatre!

    If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account).  

    Those limitations depend on your current plan, as mentioned in this Help Center article.

    Let me know, if you need more help though.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi from me as well, SCTheatre!

If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account).  

Those limitations depend on your current plan, as mentioned in this Help Center article.

Let me know, if you need more help though.

  • SCTheatre's avatar
    SCTheatre
    New member | Level 2
    2 months ago

    Thank you.  You answered my question.  Just not happy with the restriction, but I'll work around it.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      I totally get that, SCTheatre​, so I've shared your feedback with our team. 

      If there's something else I can assist you with, feel free to give me a nudge.

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