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speilee's avatar
speilee
Explorer | Level 3
3 years ago

I want to stop using dropbox and I want my files to back off DropBox and go onto my computer

Hey, so I want to stop using dropbox and I want my files to back off DropBox and go onto my computer because I have the dropbox Basic and I had 100go free when I get my computer but now it will expires in few days and I don't want to pay that much because I don't need it. So I just want to get my files on my computer and quit DB. I'm on windows. Please help me 😫

15 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey dockap, if backup is off for your computer, and you still have the Dropbox app installed, you should be able to reset your desktop folders back to their original locations, by following these steps:

     

    1) Click the Dropbox icon in your menu bar.
    2) Click your profile picture or initials.
    3) Click 'Preferences'.
    4) Click the 'Accounts' tab.
    5) Press the Option key and at the same time click the 'Reset OS folders locations' button.

     

    Let me know how it goes!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dockap, are you holding down the Option/Alt key on your keyboard when viewing that tab?

  • dockap's avatar
    dockap
    Explorer | Level 4
    3 years ago

    Yes holding down Option key I get this:

    Fix permissions

    Fix Hardlinks

    Reset File System Warning options

    Add team accounts

     

    So which of these phrases is the one to which you refer?  The choice you supplied is not here and since I no longer trust this software I'm not hitting anything that is not clearly explained

    The ongoing discussion really reinforces my thinking I have to say.  In fact, considering closing the account completely rather than just using it as a cloud with no backing up and just saving a few files or if I have to use it with some work I do with others. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    It looks like the option isn't there in this instance. Could you clarify exactly what issue you're experiencing? 

     

    Is the computer backup option running, so certain folders are in the Dropbox folder, or is it only the external drives that are backing up to your account?

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