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mscales's avatar
mscales
New member | Level 2
7 years ago

I'm not able to scroll through photos in my Dropbox account online, any ideas?

Hi, I can see there was discussion that this was a system wide problem that has evidently been fixed. It has not been fixed for me. I can't reply on the dropbox solution, and nothing allows me to s...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Mikebr1, I hope you're well today!

 

Just to clarify with you, are you trying to view the files through the desktop app?

 

If you're choosing the "expand preview" option, when you hover your cursor over the image in the preview you should have a small black bar along the bottom that shows the "< >" arrows and the zooming options.

 

Would you mind sending me a screenshot of what you see when you preview an image?

 

Let me know what you find!

Mikebr1's avatar
Mikebr1
Explorer | Level 4
6 years ago

Hi Daphne

I am using a desktop computer, although I have Dropbox on ipad and mobile and they work fine.

 

If I open a photo file and open first photo, I cannot then go to next photo.  I cannot see any bar on the bottom.

The only thing on it is arrow to enlarge photo in corner.  Once enlarged I cannot then get out of it or reduce size.

I cannot understand how to do a screenshot and send to you.

 

Mike

 

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for getting back to me here Mikebr1!

     

    It would be very helpful to have a screenshot here so I can understand exactly the steps you're taking there. You can find out some more info on how to take screenshots on your device from here.

     

    Once you've taken the screenshot, you can attach it to your reply here with one of the options highlighted below:

    Looking forward to your reply!

    • Mikebr1's avatar
      Mikebr1
      Explorer | Level 4
      6 years ago

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for those screenshots Mikebr1!

         

        From what I can see there, you're actually opening the file in another app which is why you're not seeing that black bar to scroll through your photos.

         

        Can you try just doing a single click on the file in the Dropbox app and then click the "expand preview" icon in the top right corner of the window to expand the preview in Dropbox instead? 

         

        The icon I'm referring to is the one shown in the middle here:

         

        Let me know if that does the trick!

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