Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Image appears to be corrupted
Hi everyone,
for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But ...
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
I restored the file to the first version and the problem was solved. Now I can see it normally! Thanks for supporting me. So this means that it must have become corrupted over time.
Million-dollar question: how can I prevent this from happening on more important documents?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThere isn't a specific reason why this could've occurred to this file. Since you saw the version history, were there any edits made to the file that could've corrupted it at some point?
Honestly, no changes have been made. None at all. Since the folder was copied there and uploaded online, that file has never been modified.
- Hannah
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
I understand what you mean, but honestly, I don't remember modifying those files from their creation until now. So for me, it remains unknown how this image has been modified.
However, I think it is useful to emphasize two things. The first is that fortunately, the problem has been successfully resolved. The second is that it had never happened to me before in maybe ten years on Dropbox.
Anyway, thank you for your assistance!Could Dropbox just NOT save various versions of the file, but instead sync the exact bits of LATEST version (only after a client has finished saving it, clearing the dirty-bit)?
That would sure prevent Dropbox from corrupting files which a client ...
Is there an option to have Dropbox NOT save multiple versions?
(Not having to maintain multiple versions would also save Dropbox itself, storage costs.)
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
