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maoritsu's avatar
maoritsu
Explorer | Level 3
2 years ago

Images not downloading as transparent PNGs on the mobile app

for some reason, my transparent pngs aren't downloading or displaying as transparent on the mobile app and the mobile app only. this wasn't a problem before as i was able to save and view images with...
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maoritsu's avatar
maoritsu
Explorer | Level 3
2 years ago

it started in april of this year and at first i thought it was just a glitch and didn't think anything of it. i tried as you suggested making the file offline and then downloading it but that didn't do anything

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying maoritsu!

 

Would you be able to send me a few screenshots of how an example file looks like in the Dropbox app, and how it looks when you download it? 

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