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vdavis06093's avatar
vdavis06093
New member | Level 2
2 years ago
Solved

Issues Downloading Files: "There was an error downloading your file"

Hello! I have used dropbox in the past to transfer audio files from my phone, to Dropbox and then download to by computer. Now when I add a file to dropbox and try to download it to my computer I get...
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Error Messages
  • Megan's avatar
    Megan
    2 years ago

    Hi vdavis06093, let's jump right into this!

     

    If I understand the situation completely, it sounds like this error message is coming from our website, when you try to download your audio files, right? 

     

    if not, feel free to clarify more for me. 

     

    Have you tried using an entirely different browser? Also, do you happen to know the size of the files you're trying to download? 

     

    Let me know more, and we'll take it from there! 

vdavis06093's avatar
vdavis06093
New member | Level 2
2 years ago

Megan,

 

Thank you so much for your help! I tried your suggestion and it worked! Using a different browser solved my problem. Thank you so much! I appreciate your help and quick response. Have a great day!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'm glad I could help vdavis06093!

 

If you need anything else, we'll be one post away! 😎

  • gqcao's avatar
    gqcao
    Explorer | Level 3
    2 years ago

    Hi!

    I am using a Chrome on my Android phone to access Dropbox but now I could not download any files from the website anymore. The exact message that I received is "there was an error downloading file". I tried the approaches online including deleting the cache and switching MS Edge, and both did not work. Any help on this matter is appreciated.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi gqcao, could you try using a different network connection, or cellular data to attempt to download some files?

      • gqcao's avatar
        gqcao
        Explorer | Level 3
        2 years ago

        Hi! Thank you for the suggestion. Switching to anther mobile network indeed works..

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