Forum Discussion

beyon's avatar
beyon
Explorer | Level 3
11 months ago

Make available offline doesn't download files

I have installed Dropbox on a new Laptop a couple hours ago. I already created a new file and it got uploaded just fine. I'm also able to download individual files, when opening it. But when I right...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi there beyon - thanks for posting on our Community and sorry to hear you're having issues with this.

Can you please clarify your computer's  exact OS version and the status and version of the Dropbox desktop app as shown in your system tray/menu bar as well?

A screenshot of the files you notice this on to check their syncing icons would also help. 

As for your chat interaction with our support team, could you share your ticket ID so that we can look it up in our system?

Thanks!

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