Forum Discussion

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Many thumbnails disappear as soon as I select a picture.

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey kenternst - sorry to hear you're having issues with this.

 

Can you please clarify if you're referring to the Dropbox website or the desktop app and your Dropbox folder on your computer?

 

If you could also send us a couple of screenshots so that we can have a visual too, I'd appreciate it.

 

Thanks!

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Thumbnails take a long time to load and if I select a picture file after they appear, many thumbnails disappear again. This is on your application on my Android Samsung S8 tablet and my Samsung S22 phone.  T

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for clarifying that for me kenternst - much appreciated.

     

    Could you clear the app's cache and let me know if the issue persists?

     

    To clear the cache on your Android:

    1. Open the Dropbox Android app.
    2. Tap the menu icon in the top left.
    3. Select Settings.
    4. Select Clear cache.

    Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

    • kenternst's avatar
      kenternst
      Helpful | Level 5
      2 years ago

      Did what you suggested. No improvement 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey kenternst, do you notice this behavior only when you preview content using your Files tab, or it's the same on your Photos tab too? 


        Can you also clarify your OS, and the app's version that you're using at the moment? 

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