Missing paragraphs when printing.

Hi think aloud, let's jump right into this! 

Would you mind sharing some additional details with me? 

If you could clarify the file type of the files we're referring to, that'd be great. Also, which platform do you use on your end?

Let me know more, and we'll take it from there!

Hiya and thanks

The docs are in Word and pdf. Downloaded from our Dropbox, saved on desktop.

I've done this loads of times and it's worked fine

They are identical and look fine on screen

Windows 11

Kind regards

Roger

Hi from me as well, Roger! 

Do you mind sending over a screenshot of how your new documents appear after altering them? More specifically, I’d like to have a visual of the blank text blocks / paragraphs you mentioned, and see what may be happening.

Thank you

Attached is confidential, so for your eyes only please

- As printed, note complete text blocks are missing

- Pic from file in Dropbox (couldn't see how to attach a Word file!)

Kind regards

Hi think aloud, sorry to jump on here! 

I've gone ahead and removed the files since they contained personal information, not appropriate to be on a public forum.

Just to clarify: when you preview them through Dropbox, they look okay, don't they?

When you download them from Dropbox, do you edit them and then re-upload them before you choose to print them? 

Thank you kindly 🙂

They go from Db to desktop, saved

Then save as, update them and print from there

Previously it didn't matter where I printed them from

Appreciate your help

R

Thanks for the extra info, think aloud! 

And you’re using the Dropbox website to add them back to your account, correct? Do you happen to have the desktop app installed perhaps?

Yes. But wherever I print them from, the problem remains

Hi think aloud, if you try to click the print icon when previewing the files online, do they print out fine?