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Pinkbuggles's avatar
Pinkbuggles
New member | Level 2
11 days ago

MP4 and .MOV files stored on Dropbox have lost audio

Question or Issue I had 12 video files - a mix of MP4 and .MOV stored which were all working.  I even made back up copies and put in additional file to share with a colleague.  4 of those files (mi...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 days ago

Hi there, Pinkbuggles, thanks for posting to the Dropbox Community.

This is a strange issue indeed, and to be honest upgrading to a team account or sharing a folder would not alter your files in any way.

Are you able to preview the videos on our website? And if so, do they have their audio there?

If not, have you tried them on a different browser?

How about when you download them from our website, do they have audio?

Let me know and we'll go from there.

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